A. Jain Store Policies

 

Please email us at info@a-jain.com for a return address.

A. Jain Store Return Policy

If you purchased your A. Jain jewelry, in-store, through one of our authorized retail partners, please speak to them to discuss their independent return policies. In-store return policies are subject to the independent return policies set forth by our trusted and valued A. Jain Retail Partners thus all in-store returns and exchange policies vary from partner to partner. Please be sure to check with your trusted A. Jain Retail Partner for their specific policies before making any in-store purchases.

 

A. Jain Store Out of Stock Policy

Please keep in mind when ordering that our stock balances are kept at a low level and fluctuate with sales demand and raw material availability received from the manufacturers. Furthermore, as we are grateful and inspired by the natural resources available to us, we take the upmost care to practice sustainability and care for the environment at the highest levels.

All the A. Jain products are made-to-order, which means all of the gemstones are sourced and manufactured (cut and polished) when required, our metals are refined and cast when required, and our jewelry is thus completely made-to-order; eliminating waste and reducing our production carbon footprint as much as capable.
If the item is identified as “Out of Stock,” please email us at info@a-jain.com about further details and whether we can special order the item for you by specially sourcing the raw materials needed for your order. If this is the case, we will ship it to you as soon as we get it. Most items ship within two weeks.

Just because the item you ordered is NOT identified as out-of-stock does not necessarily mean that it will be in-stock at the moment you order it. We will notify you if the item you ordered is out-of-stock. We first try to reply via email and give you three days to reply. If we have not heard from you we will then try to call you at the numbers you provide with your order. Be sure to give us your current email address and phone number.

Some items are listed for sale on our web site that have not been released from the manufacturer yet. We place these items on the web site so that consumers may pre-order the items. Pre-orders are reserved with payment up front on a first come, first served basis. You may also request to be placed on a “notify list” and we will let you know when products are in-stock and available for delivery. Be advised that prepaid orders always get priority for delivery.

Many out-of-stock items are excellent products and are available for purchase, but we do not always stock these items in inventory. We will be happy to special order these items for you in a timely fashion. Again, most items ship within two weeks.

 

A. Jain Internet Purchase Policy

1. Terms

Terms of Sale carefully prior to making an online purchase from A. Jain International Enterprises LLC (“A. Jain,” “we,” “us” or “our”) through our website (“www.a-jain.com”). By purchasing items through the Website, the customer (“you/your/you’re,” “him/her,” “he/she,” or “purchaser”) agree to be bound by these Terms of Sale and our TERMS & CONDITIONS, which are incorporated by reference. If you do not agree to all of the terms and conditions set forth in these Terms of Sale, do not purchase any items through the www.a-jain.com website.

We reserve the right to change or modify these Terms of Sale at any time and in our sole discretion. If we make changes to these Terms of Sale, we will post the amended Terms of Sale to the Website and update the “Last Updated” date above. We encourage you to review these Terms of Sale prior to making any purchase through www.a-jain.com to ensure that you understand the terms and conditions that apply to your purchase.

a.  Availability and Pricing
All items offered for sale through the Website are subject to availability, and we reserve the right to impose quantity limits on any order, reject all or any part of an order, and discontinue offering items without prior notice, even if you have already placed an order for an item. All prices are shown in U.S. dollars and applicable Taxes (as defined below) and other charges, if any, are additional. All prices are subject to change without notice.

In the event that an item you are interested in purchasing is not listed on the Website or is listed as “Contact Us” on the Website, it may not be available for ordering from our online inventory, but may be available elsewhere through our extensive network of authorized A. Jain retail partners. To view the most up to date list of authorized A. Jain retail partners please view our Store Locator page. Additionally you may contact our customer care team at (212) 944-0043 or email us at info@a-jain.com.

b.  Taxes
You are responsible for any sales, use, duty, or other governmental taxes or fees (“Taxes”) due with respect to your purchase of items through the Website. We will collect applicable Taxes if we determine we have a duty to collect such Taxes. We will present an estimate of Taxes to be collected at checkout, except where we have clearly stated in writing that a price includes Taxes. The actual taxes charged may be adjusted from the amount shown at checkout. Several factors may cause this adjustment, such as variances between processor programs and changes in rates of Taxes.

c.  Payments
By providing a credit card or other payment method accepted by us, you represent and warrant that you are authorized to use the designated payment method and that you authorize us (or our third-party payment processor) to charge your payment method for the total amount of your order (including any applicable Taxes and other charges). If the payment method cannot be verified, is invalid or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your order. In the event you would like to change or update payment information associated with your account on the Website, you can contact our customer care team to assist and update your account with new payment information. If any of the items in your order are unavailable, we will charge only the prices, Taxes and other applicable charges associated with the items that are included in the shipment.

d.  Shipping and Handling
You agree to pay any shipping and handling charges shown at the time you make a purchase. We reserve the right to increase, decrease, add or eliminate shipping and handling charges from time to time; however, we will provide notice of the changes applicable to you before you make your purchase. Any delivery dates or times shown as part of the checkout process are estimates only and are not guaranteed. Unless we state otherwise, risk of loss or damage to an item passes to you upon delivery of the item to your specified delivery location. All shipments from A. Jain are shipped Insured via FedEx 2nd Day (where available) unless a rush is requested. The cost of the upgraded shipping service is to be paid always by the customer prior to the order shipment.

If you have any questions regarding shipping, please contact us at info@a-jain.com. If you wish to upgrade your order shipment services please call us at (212) 944-0043 or email us at sales@a-jain.com.

e.  Returns, Exchanges, Cancellations, and Refunds

Please note: Due to evolving global circumstances, our service department may experience some delays with refund processing.

To return an item you purchased through the website, please contact us at sales@a-jain.com or contact us at (917) 459-0124. Please provide us the original order number, packaging slip, or receipt number enclosed with your order and indicate the reason(s) for the return and whether you wish to exchange the item or to receive a refund or merchandise credit in the amount you paid for the item pursuant to these Terms of Sale.

You must enclose the completed return section of the original packing slip in the package you send to us with the item you are returning. You may ship your return to us prepaid and insured, to us at: A. Jain International Enterprises LLC, 20 West 47th Street, Suite 1402, New York, NY 10036. Please allow 2-3 weeks for the processing of your return and a member of the A. Jain team contact you with further steps.

Please note that any item purchased on the A. Jain website may additionally be returned at your nearest authorized A. Jain retail partner (“retailer”) and must be accompanied with the original sales receipt issued by A. Jain. The nearest authorized A. Jain retailer is defined based on the closest authorized retail partner within 50 miles of your delivery zip code. Should none exist please contact our sales team at (917) 459-0124 or email us at sales@a-jain.com for further steps.

Please note that all refunds will be issued to the original form of payment, except that cash purchases will be refunded by a company check from A. Jain International Enterprises, LLC. All items returned to us must be unaltered, unworn and in saleable condition, based upon inspection by a trained A. Jain Quality Control specialist as defined as (i) a full-time A. Jain employee, or (ii) employee of an authorized A. Jain retailer/retail partner. In addition, all returned items must include the original packaging in new condition and all associated tags. Please note that used merchandise is not eligible for return or exchange unless such items are defective as deemed by A. Jain Quality Control specialists or A. Jain authorized representatives. All alternations and/or personalizations of new and existing designs (including ring sizing), personalized and/or custom designs, close-outs, special orders, are final sale and not eligible for return or exchange. Special orders, alterations, personalizations include any jewelry, gemstone or watch that has to be ordered to accommodate the customer’s request for an alternative style, size, metal or color that is not available in stock. Some exclusions may apply.

i. Standard Online Return Policy
We want you to be completely happy with the items you order from us. If for any reason you are not satisfied with an item you purchase through the Website, you may return such item (accompanied by your sales receipt) within 14 days of the date on which the item was delivered to you and elect to: (i) exchange the item for another item available for purchase through the Website, (ii) receive a refund in the amount you paid for the item less a restocking fee of 20% of the original sale price, or (iii) receive a merchandise credit in the amount you paid for the item that may be applied to your purchase of another item through the Website. If you return an item to us after such 14-day return period, but between 15 and 30 days of the date on which the item was delivered to you, you may still return the item and elect either to (i) exchange the item for another item available for purchase through the www.a-jain.com website, or (ii) to receive a merchandise credit in the amount you paid for the item that may be applied to your purchase of another item through the website.

ii. Order Cancellation Policy
Please submit any cancellation via email to info@a-jain.com within our allocated 2 business days only to forgo order cancellation fees and/or restocking fees. Allocated 2-Day (48 hour) order cancellation window starts at the time we receive your order for processing and ends 2 days (48 hours) later.

Email cancellations must contain the following: First name, last name, email address, order number, items you’d like removed from your order. This information must be identical to the information originally submitted on your order. Please provide contact information (phone and email) so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not missed our 2-day order cancellation window. In the event that a cancellation was submitted (via email or phone) and was past the allocated order cancellation timeframe, we will try to accommodate you with your order cancellation, however you may be subject to restocking fees and/or additional cancellation fees.

iii. Restocking
Special Orders Returns, Cancellations, and Restocking

Due to the sustainability and best business policies set forth by A. Jain for A. Jain and our trusted vendors, manufacturers, and other parties involved with production, all products ordered directly from our website “as is” with no alterations, customizations, personalizations are considered “special-order” and/or “made-to-order” and any returns and/or cancellations may be subject to a 20% restocking fee of the original purchase price of an item at the discretion of A. Jain. Taxes will also be recalculated and refunded based on the restocking fee.

Restocking fees are voided if the items delivered, are returned due to manufacturing defects (i.e. chips, dents, scratches, sizing discrepancies due to manufacturing error, etc.). Such manufacturing defects should be reported to us within 24 hours of delivery of order, otherwise voiding the return and/or restocking fee will be at the discretion of A. Jain on a case-by-case basis.

A. Jain reserves the right to replace and/or repair said manufacturing defects free of charge to avoid restocking fees for purchaser. If you opt out of free repair or replacement services to rectify the observed manufacturing defect, then refunds, return, and/or exchange policies apply from date return shipment was received by you. Please contact customer care for more info or call us at (212) 944-0043.

iv. Extended Return Policy
During these uncertain times, we want to offer our valued clients additional convenience and peace of mind with an extended return policy. Purchases made a-jain.com on or after Sunday, March 8, 2020 may be cancelled and fully refunded prior to a follow-up order confirmation update received via phone call and/or email.

All refunds will be issued to the original form of payment with the exception of cash purchases, which will be refunded by company check. All returns must be unaltered, unworn and in saleable condition.

f. Repairs and Service
Please note: Due to evolving global circumstances our service center may experience delays with processing repairs and service requests.

We want you to enjoy your A. Jain designs for years to come. Should your merchandise ever need servicing, you can entrust our specialists with repairing it to preserve its beauty and longevity. Simply bring your item to the authorized A. Jain retail partner it was purchased from or contact us at sales@a-jain.com to receive instructions on how to send the item to our service center.
Upon receipt, our team of Quality Control specialists and master jewelers will evaluate the item. The evaluation may take 1-5 business days after which, we will contact you to discuss any service fees. We take “time owned” as well as “condition received” into consideration when evaluating a piece.

We will clean your jewelry (ultrasonic and steam) and check the setting free of charge. We recommend this be done every 6 months. Not responsible for the loss of stones due to worn prongs and settings when cleaning.

Liability for any damage or loss of items left in store shall be limited to actual cost to repair or replace the item(s). A. Jain shall not be held responsible for the following: (a) identification or condition of jewelry at time of receipt; (b) altered, treated, or enhanced diamonds or colored stones; (c) pieces that are unmarked or whose metal content is stamped incorrectly. Not responsible for items left beyond 120 days.

g. Terms
i.  Price Adjustments
If the price of an item you purchase through the website is reduced due to such item becoming a permanent sale item within 10 days of the date on which you purchased the item, you may contact us to receive a one-time (single order) refund or price adjustment for the item purchased. Such refund or price adjustment applies only to items that become permanent sale items and excludes temporary special promotion items. For questions regarding price adjustments or to submit a request for a price adjustment, please contact us at (917) 459-0124 or email us at sales@a-jain.com.

ii.  Errors
We attempt to be as accurate as possible and to eliminate errors on the website; however, we do not represent or warrant that the descriptions, pricing or other information on the website is accurate, complete, reliable, current or error-free. In the event of an error, we reserve the right to correct such error and revise your order accordingly (which includes charging the correct price) or to cancel your order and refund any amount charged. Please note that:
If the correct price of an item you purchase through the website is lower than our stated price, we will charge you the lower amount when your order is shipped.
If the correct price of an item you purchase through the website is higher than our stated price, we will, at our discretion, contact you for instructions before shipping. If we are unable to contact you after 15 days, we will cancel your order and notify you of such cancellation.

iii. Disclaimers; Limitation of Liability
Your use of items purchased through the Website is at your sole risk. Such items are provided “as is” and “as available’ without warranties of any kind, either express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
You understand and agree that, to the fullest extent permitted by applicable law, A. Jain and its officers, directors, agents, partners and employees (individually and collectively, the “A. Jain Parties”) will not be liable to you under any theory of liability—whether based in contract, tort, negligence or otherwise—for any indirect, consequential, incidental, or special damages or lost profits that may be incurred by you, arising out of or in any way connected to these Terms of Sale or the use of, or inability to use, any items purchased through the Website, including, without limitation, any damages caused by or resulting from reliance by you on any information or items obtained from us, whether or not A. Jain or another A. Jain Party has been advised or should have been aware of the possibility of any such losses. You understand and agree that, to the fullest extent permitted by applicable law, the A. Jain Parties’ total liability in connection with the items purchased through the Website and these Terms of Sale will not exceed the amount you actually paid to A. Jain for such items purchased.
The limitations set forth in this section will not limit or exclude liability for personal injury or property damage directly and proximately caused by items you purchased from us through the Website or for the gross negligence, fraud or intentional misconduct of any A. Jain Parties, or for any other matters in which liability cannot be excluded or limited under applicable law.

iv. Dispute Resolution; Binding Arbitration
INSTEAD OF SUING IN COURT, YOU AGREE THAT ANY DISPUTE RELATING TO THESE TERMS OF SALE, YOUR PURCHASE OF AN ITEM THROUGH THE WEBSITE OR ITEMS PURCHASED FROM US WILL BE SUBMITTED TO CONFIDENTIAL ARBITRATION IN NEW YORK, NEW YORK.

ANY ARBITRATION UNDER THESE TERMS OF SALE WILL BE CONDUCTED UNDER THE PREVAILING RULES OF THE AMERICAN ARBITRATION ASSOCIATION. THESE RULES ARE DIFFERENT FROM THOSE FOUND IN A COURT BECAUSE, AMONG OTHER REASONS, THERE IS NO JUDGE OR JURY, AND REVIEW IS LIMITED.

AN ARBITRATOR CAN AWARD THE SAME DAMAGES AND RELIEF, HOWEVER, AND MUST HONOR THE SAME LIMITATIONS STATED IN THESE TERMS OF SALE AS A COURT WOULD.

THE ARBITRATOR’S AWARD SHALL BE BINDING AND MAY BE ENTERED AS A JUDGMENT IN ANY COURT OF COMPETENT JURISDICTION. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

ALL ARBITRATIONS SHALL PROCEED ON AN INDIVIDUAL BASIS. THE ARBITRATOR IS EMPOWERED TO RESOLVE THE DISPUTE WITH THE SAME REMEDIES AVAILABLE IN COURT, HOWEVER, ANY RELIEF MUST BE INDIVIDUALIZED TO YOU AND WILL NOT AFFECT ANY OTHER CUSTOMER.
YOU AND A. JAIN AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER IN ARBITRATION ONLY IN YOUR OR THEIR RESPECTIVE INDIVIDUAL CAPACITIES AND IN SO DOING YOU WAIVE THE RIGHT TO A TRIAL BY JURY, TO ASSERT OR PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS ACTION ARBITRATION (EITHER AS A NAMED-PLAINTIFF OR CLASS MEMBER), AND TO ASSERT OR PARTICIPATE IN ANY JOINT OR CONSOLIDATED LAWSUIT OR JOINT OR CONSOLIDATED ARBITRATION OF ANY KIND.

v. Governing Law
These Terms of Sale and your purchase of items through the Website will be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles. You hereby irrevocably consent to the jurisdiction and venue of the federal and state courts located in New York, New York with respect to any dispute related to these Terms of Sale or your purchase of an item through the Website that is not subject to arbitration under these Terms of Sale.

vi. Severability
If any provision or part of a provision of these Terms of Sale is unlawful, void or unenforceable, that provision or part of the provision is deemed severable from these Terms of Sale and does not affect the validity and enforceability of any remaining provisions.

vii. Questions
If you have any questions regarding these Terms of Sale, please contact us at info@a-jain.com

 

A. Jain Website Policies

Web Site Terms and Conditions of Use

1. Terms

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

  1. Permission is granted to temporarily download one copy of the materials (information or software) on A. Jain’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. modify or copy the materials;
    2. use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on A. Jain’s web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
  2. This license shall automatically terminate if you violate any of these restrictions and may be terminated by A. Jain at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

  1. The materials on A. Jain’s web site are provided “as is”. A. Jain makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, A. Jain does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall A. Jain or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on A. Jain’s Internet site, even if A. Jain or a A. Jain authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on A. Jain’s web site could include technical, typographical, or photographic errors. A. Jain does not warrant that any of the materials on its web site are accurate, complete, or current. A. Jain may make changes to the materials contained on its web site at any time without notice. A. Jain does not, however, make any commitment to update the materials.

6. Links

A. Jain has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by A. Jain of the site. Use of any such linked web site is at the user’s own risk.

7. Site Terms of Use Modifications

A. Jain may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to A. Jain’s web site shall be governed by the laws of the State of New York without regard to its conflict of law provisions.

General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

A. Jain Jewelry, LLC (A. JAIN) Center Statement of Privacy.
A. JAIN is committed to protecting your privacy. This Statement of Privacy applies to A. JAIN’s website and governs data collection and usage at all A. JAIN sites and services; it does not apply to other online or offline sites, products or services. Please read the A. JAIN Statement of Privacy. A. JAIN has an eCommerce component to the website. Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

Collection of your Personal Information
As an e-Commerce website, A. JAIN collects personal information, such as your e-mail address, name, home or work address or telephone number. Information collected by A. JAIN is used solely for the purpose of billing and shipping your online purchases. A. JAIN does not collect any information about your computer hardware and software.

A. JAIN encourages you to review the privacy statements of websites you choose to link to from A. JAIN so that you can understand how those websites collect, use and share your information. We are not responsible for the privacy statements or other content on websites outside of the A. JAIN website.

Use of your Personal Information
A. JAIN and its operational service partners collect and use your personal information to process product orders and deliver the products requested. It is possible that A. JAIN may also use personal information to inform you of other products or services available from A. JAIN and its affiliates. A. JAIN may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered. A. JAIN does not sell, rent or lease its customer lists to third parties.

We occasionally hire other companies to provide limited services on our behalf, such as processing transactions and performing statistical analysis of our services, as well as contact storage and communications (see here and here). We will only provide those companies the personal information they need to deliver the service. They are required to maintain the confidentiality of your information and are prohibited from using that information for any other purpose.

A. JAIN does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

A. JAIN may access and/or disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on A. JAIN or the site; (b) protect and defend the rights or property of A. JAIN including its website; or (c) act under exigent circumstances to protect the personal safety of users of A. JAIN or the public.

Personal information collected on this site may be stored and processed in the United States or any other country in which A. JAIN or its affiliates, subsidiaries or agents maintain facilities, and by using this site, you consent to any such transfer of information outside of your country. A. JAIN abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data.

Control your Personal Information
A. JAIN offers its customers choices for the collection, use and sharing of personal information. You may notify us of your preferences by emailing info@a-jain.com. Please be sure to provide complete account information so we can identify you in our records.

You may also stop the delivery of future promotional e-mail from A. JAIN by responding directly to any email you receive with a request to remove you from the mailing list.

Security of your Personal Information
A. JAIN is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. When we transmit highly confidential information (such as a credit card number) over the Internet, we protect it through encryption throughout.

Changes to this Statement
A. JAIN will occasionally update this Statement of Privacy to reflect company and customer feedback. If there are material changes to this Statement or in how A. JAIN will use your personal information, A. JAIN will prominently post such changes prior to implementing the change. A. JAIN encourages you to periodically review this Statement to be informed of how A. JAIN is protecting your information.